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A recent update to a system that validated subscriptions during certain restricted operations like uploading slot types, creating teams, and updating team domains caused these operations to return errors for some users on paid plans.
We have implemented a fix and the issue is now resolved.
We are aware of an issue leading to errors for users on paid plans attempting to upload new images or perform certain team management actions. We have identified the cause of the issue and are working to resolve it.
We have moved the webhooks and search processing systems to a backup region and are monitoring the result.
Our hosting provider is experiencing an outage that may cause some changes of racks and rooms to fail updating search results, or fail sending webhooks.
We are not aware of any customer impact at this time, but are monitoring the situation and investigating mitigations to prevent any delays in search result or webhook processing.
Maintenance has completed successfully.
We will be performing planned maintenance on the database servers powering the Rack Manage app. At certain periods during the maintenance window, Rack Manage may be unavailable, or actions including adding, editing, or deleting racks and rooms, or updating user preferences may fail.
This maintenance window will be: Sunday, November 30, 2025, between 10:00 PM and 11:30 PM Pacific US Time.
We will be performing planned maintenance on the storage and content delivery servers used for file uploads in Rack Manage. Some file related operations may fail or be delayed during the maintenance window including uploading or editing Slot Types and branding images.
This maintenance window will be: Saturday, November 22, 2025, between 10:00 PM and 10:30 PM Pacific US Time.
Our cloud service provider has indicated that a fix has been implemented, we continue to monitor the incident.
Our cloud service provider is actively working on a solution. We are seeing services begin to recover.
We are currently experiencing issues with one of our cloud service providers that is affecting access to the Rack Manage app and API.
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