Rack Manage Status - Incident history https://rackmanage.instatus.com Rack Manage Wed, 30 Sep 2026 07:35:43 +0000 Single Sign-On Issues Type: Incident Affected Components: App Sep 30, 07:35:43 GMT+0 - Investigating - Single Sign-On is unavailable. We are currently investigating this incident. Sep 30, 07:41:43 GMT+0 - Resolved - Single Sign-On is back up. We apologize for any inconvenience. Type: Incident

Affected Components:

<p><small>Sep <var data-var='date'> 30</var>, <var data-var='time'>07:35:43</var> GMT+0</small><br><strong>Investigating</strong> - Single Sign-On is unavailable. We are currently investigating this incident..</p> <p><small>Sep <var data-var='date'> 30</var>, <var data-var='time'>07:41:43</var> GMT+0</small><br><strong>Resolved</strong> - Single Sign-On is back up. We apologize for any inconvenience..</p> ]]> Wed, 30 Sep 2026 07:35:43 +0000 https://rackmanage.instatus.com/incident/cmunsjjwu02ot07mnre2wix7g https://rackmanage.instatus.com/incident/cmunsjjwu02ot07mnre2wix7g Single Sign-On Issues Type: Incident Affected Components: App Aug 10, 03:21:42 GMT+0 - Resolved - Single Sign-On is back up. We apologize for any inconvenience. Aug 10, 03:15:57 GMT+0 - Investigating - Single Sign-On is unavailable. We are currently investigating this incident. Type: Incident

Affected Components:

<p><small>Aug <var data-var='date'> 10</var>, <var data-var='time'>03:21:42</var> GMT+0</small><br><strong>Resolved</strong> - Single Sign-On is back up. We apologize for any inconvenience..</p> <p><small>Aug <var data-var='date'> 10</var>, <var data-var='time'>03:15:57</var> GMT+0</small><br><strong>Investigating</strong> - Single Sign-On is unavailable. We are currently investigating this incident..</p> ]]> Mon, 10 Aug 2026 03:15:57 +0000 https://rackmanage.instatus.com/incident/cmsmnt2ox02lr06qiv6zujdsz https://rackmanage.instatus.com/incident/cmsmnt2ox02lr06qiv6zujdsz Increased API Errors Type: Incident Duration: 2 hours and 53 minutes Affected Components: App May 20, 19:13:26 GMT+0 - Monitoring - Our hosting provider has implemented a fix and we are currently monitoring the result. May 20, 17:25:19 GMT+0 - Identified - The hosting provider responsible for the Rack Manage API is currently experiencing networking issues causing communication between the API and our authentication servers to fail on some requests, incorrectly returning an authentication failure response. Our hosting provider has identified the issue and is working on a fix. May 20, 19:30:11 GMT+0 - Resolved - This incident has been resolved. May 20, 16:37:00 GMT+0 - Investigating - Some requests to the Rack Manage API are incorrectly returning a "401 Unauthorized" error code. We are currently investigating this incident. Type: Incident

Duration: 2 hours and 53 minutes

Affected Components:

<p><small>May <var data-var='date'> 20</var>, <var data-var='time'>19:13:26</var> GMT+0</small><br><strong>Monitoring</strong> - Our hosting provider has implemented a fix and we are currently monitoring the result..</p> <p><small>May <var data-var='date'> 20</var>, <var data-var='time'>17:25:19</var> GMT+0</small><br><strong>Identified</strong> - The hosting provider responsible for the Rack Manage API is currently experiencing networking issues causing communication between the API and our authentication servers to fail on some requests, incorrectly returning an authentication failure response. Our hosting provider has identified the issue and is working on a fix..</p> <p><small>May <var data-var='date'> 20</var>, <var data-var='time'>19:30:11</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>May <var data-var='date'> 20</var>, <var data-var='time'>16:37:00</var> GMT+0</small><br><strong>Investigating</strong> - Some requests to the Rack Manage API are incorrectly returning a "401 Unauthorized" error code. We are currently investigating this incident..</p> ]]> Wed, 20 May 2026 16:37:00 +0000 https://rackmanage.instatus.com/incident/cmpebye9d005iqnwexg0aqtiu https://rackmanage.instatus.com/incident/cmpebye9d005iqnwexg0aqtiu SSO Login Failures Type: Incident Duration: 3 hours and 21 minutes Affected Components: App May 19, 22:29:00 GMT+0 - Investigating - We are aware of issues logging into Rack Manage via Single Sign-On due to an outage at one of our hosting providers. Logins with email/password or social providers (Google, GitHub, Microsoft) are unaffected. We are investigating the issue and will provide updates as soon as possible. May 19, 23:23:20 GMT+0 - Identified - Our upstream hosting provider has identified the issue and is working on a fix. May 20, 01:39:52 GMT+0 - Monitoring - We are beginning to see Single Sign-On recover. We continue to monitor the issue. May 20, 01:50:00 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 3 hours and 21 minutes

Affected Components:

<p><small>May <var data-var='date'> 19</var>, <var data-var='time'>22:29:00</var> GMT+0</small><br><strong>Investigating</strong> - We are aware of issues logging into Rack Manage via Single Sign-On due to an outage at one of our hosting providers. Logins with email/password or social providers (Google, GitHub, Microsoft) are unaffected. We are investigating the issue and will provide updates as soon as possible..</p> <p><small>May <var data-var='date'> 19</var>, <var data-var='time'>23:23:20</var> GMT+0</small><br><strong>Identified</strong> - Our upstream hosting provider has identified the issue and is working on a fix..</p> <p><small>May <var data-var='date'> 20</var>, <var data-var='time'>01:39:52</var> GMT+0</small><br><strong>Monitoring</strong> - We are beginning to see Single Sign-On recover. We continue to monitor the issue..</p> <p><small>May <var data-var='date'> 20</var>, <var data-var='time'>01:50:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Tue, 19 May 2026 22:29:00 +0000 https://rackmanage.instatus.com/incident/cmpd82o52048jqtpnas1asjo4 https://rackmanage.instatus.com/incident/cmpd82o52048jqtpnas1asjo4 Outdated Team Subscription Data Type: Incident Duration: 2 hours and 32 minutes Affected Components: App, Billing Apr 10, 23:43:35 GMT+0 - Identified - We have implemented a fix and are syncing missed subscription updates to teams. Apr 11, 00:58:52 GMT+0 - Monitoring - All team subscriptions are now properly synced. We have implemented additional changes to fix the underlying issue and are currently monitoring the result. Apr 11, 01:18:06 GMT+0 - Resolved - This incident has been resolved. Apr 11, 01:21:33 GMT+0 - Postmortem - A change was recently introduced to the billing system to prevent team members from making changes to expired / cancelled team workspaces. A bug in this feature was improperly syncing subscription data for account checks, restricting the ability to edit existing team resources. Other checks for creating, viewing, and deleting resources were not impacted by this bug and were still working as expected. We apologize for any inconvenience this may have caused. Apr 10, 22:46:32 GMT+0 - Identified - We have identified an issue causing teams to display outdated subscription information. Recent subscription changes, including newly created subscriptions, may not be reflecting the correct status inside of team workspaces. This may lead to inaccurate resource limits and restrictions on team accounts. We are working on resolving the issue. Type: Incident

Duration: 2 hours and 32 minutes

Affected Components: ,

<p><small>Apr <var data-var='date'> 10</var>, <var data-var='time'>23:43:35</var> GMT+0</small><br><strong>Identified</strong> - We have implemented a fix and are syncing missed subscription updates to teams..</p> <p><small>Apr <var data-var='date'> 11</var>, <var data-var='time'>00:58:52</var> GMT+0</small><br><strong>Monitoring</strong> - All team subscriptions are now properly synced. We have implemented additional changes to fix the underlying issue and are currently monitoring the result..</p> <p><small>Apr <var data-var='date'> 11</var>, <var data-var='time'>01:18:06</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Apr <var data-var='date'> 11</var>, <var data-var='time'>01:21:33</var> GMT+0</small><br><strong>Postmortem</strong> - A change was recently introduced to the billing system to prevent team members from making changes to expired / cancelled team workspaces. A bug in this feature was improperly syncing subscription data for account checks, restricting the ability to edit existing team resources. Other checks for creating, viewing, and deleting resources were not impacted by this bug and were still working as expected. We apologize for any inconvenience this may have caused..</p> <p><small>Apr <var data-var='date'> 10</var>, <var data-var='time'>22:46:32</var> GMT+0</small><br><strong>Identified</strong> - We have identified an issue causing teams to display outdated subscription information. Recent subscription changes, including newly created subscriptions, may not be reflecting the correct status inside of team workspaces. This may lead to inaccurate resource limits and restrictions on team accounts. We are working on resolving the issue..</p> ]]> Fri, 10 Apr 2026 22:46:32 +0000 https://rackmanage.instatus.com/incident/cmnthwi4s0287b58b12vbkhwy https://rackmanage.instatus.com/incident/cmnthwi4s0287b58b12vbkhwy File Upload & Team Management Errors Type: Incident Duration: 1 hour and 3 minutes Affected Components: App Jan 22, 02:29:34 GMT+0 - Resolved - A recent update to a system that validated subscriptions during certain restricted operations like uploading slot types, creating teams, and updating team domains caused these operations to return errors for some users on paid plans. We have implemented a fix and the issue is now resolved. Jan 22, 01:27:00 GMT+0 - Identified - We are aware of an issue leading to errors for users on paid plans attempting to upload new images or perform certain team management actions. We have identified the cause of the issue and are working to resolve it. Type: Incident

Duration: 1 hour and 3 minutes

Affected Components:

<p><small>Jan <var data-var='date'> 22</var>, <var data-var='time'>02:29:34</var> GMT+0</small><br><strong>Resolved</strong> - A recent update to a system that validated subscriptions during certain restricted operations like uploading slot types, creating teams, and updating team domains caused these operations to return errors for some users on paid plans. We have implemented a fix and the issue is now resolved..</p> <p><small>Jan <var data-var='date'> 22</var>, <var data-var='time'>01:27:00</var> GMT+0</small><br><strong>Identified</strong> - We are aware of an issue leading to errors for users on paid plans attempting to upload new images or perform certain team management actions. We have identified the cause of the issue and are working to resolve it..</p> ]]> Thu, 22 Jan 2026 01:27:00 +0000 https://rackmanage.instatus.com/incident/cmkotj9nx02jq6hy1gvdvucj1 https://rackmanage.instatus.com/incident/cmkotj9nx02jq6hy1gvdvucj1 Search & Webhooks Failures Type: Incident Duration: 1 hour and 36 minutes Affected Components: App Jan 9, 19:22:00 GMT+0 - Identified - Our hosting provider is experiencing an outage that may cause some changes of racks and rooms to fail updating search results, or fail sending webhooks. We are not aware of any customer impact at this time, but are monitoring the situation and investigating mitigations to prevent any delays in search result or webhook processing. Jan 9, 20:45:05 GMT+0 - Monitoring - We have moved the webhooks and search processing systems to a backup region and are monitoring the result. Jan 9, 20:58:00 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 1 hour and 36 minutes

Affected Components:

<p><small>Jan <var data-var='date'> 9</var>, <var data-var='time'>19:22:00</var> GMT+0</small><br><strong>Identified</strong> - Our hosting provider is experiencing an outage that may cause some changes of racks and rooms to fail updating search results, or fail sending webhooks. We are not aware of any customer impact at this time, but are monitoring the situation and investigating mitigations to prevent any delays in search result or webhook processing..</p> <p><small>Jan <var data-var='date'> 9</var>, <var data-var='time'>20:45:05</var> GMT+0</small><br><strong>Monitoring</strong> - We have moved the webhooks and search processing systems to a backup region and are monitoring the result..</p> <p><small>Jan <var data-var='date'> 9</var>, <var data-var='time'>20:58:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Fri, 9 Jan 2026 19:22:00 +0000 https://rackmanage.instatus.com/incident/cmk7c1s1m02n8kitvvdxqywdy https://rackmanage.instatus.com/incident/cmk7c1s1m02n8kitvvdxqywdy [Planned Downtime] Database Maintenance Type: Maintenance Duration: 24 minutes Affected Components: , App, , White Label Domains, Branded Subdomains, API, Custom Domains → Core → Dec 1, 06:00:01 GMT+0 - Identified - Maintenance is now in progress Dec 1, 06:24:00 GMT+0 - Completed - Maintenance has completed successfully. Dec 1, 06:00:00 GMT+0 - Identified - We will be performing planned maintenance on the database servers powering the Rack Manage app. At certain periods during the maintenance window, Rack Manage may be unavailable, or actions including adding, editing, or deleting racks and rooms, or updating user preferences may fail. This maintenance window will be: Sunday, November 30, 2025, between 10:00 PM and 11:30 PM Pacific US Time. Type: Maintenance

Duration: 24 minutes

Affected Components: , , , , ,

<p><small>Dec <var data-var='date'> 1</var>, <var data-var='time'>06:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Dec <var data-var='date'> 1</var>, <var data-var='time'>06:24:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> <p><small>Dec <var data-var='date'> 1</var>, <var data-var='time'>06:00:00</var> GMT+0</small><br><strong>Identified</strong> - We will be performing planned maintenance on the database servers powering the Rack Manage app. At certain periods during the maintenance window, Rack Manage may be unavailable, or actions including adding, editing, or deleting racks and rooms, or updating user preferences may fail. This maintenance window will be: Sunday, November 30, 2025, between 10:00 PM and 11:30 PM Pacific US Time..</p> ]]> Mon, 1 Dec 2025 06:00:00 +0000 https://rackmanage.instatus.com/maintenance/cmidql45y013g203ikkgzul55 https://rackmanage.instatus.com/maintenance/cmidql45y013g203ikkgzul55 [Maintenance] File Storage Upgrade Type: Maintenance Duration: 24 minutes Affected Components: App Nov 23, 06:00:00 GMT+0 - Identified - We will be performing planned maintenance on the storage and content delivery servers used for file uploads in Rack Manage. Some file related operations may fail or be delayed during the maintenance window including uploading or editing Slot Types and branding images. This maintenance window will be: Saturday, November 22, 2025, between 10:00 PM and 10:30 PM Pacific US Time. Nov 23, 06:24:00 GMT+0 - Completed - Maintenance has completed successfully. Nov 23, 06:00:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 24 minutes

Affected Components:

<p><small>Nov <var data-var='date'> 23</var>, <var data-var='time'>06:00:00</var> GMT+0</small><br><strong>Identified</strong> - We will be performing planned maintenance on the storage and content delivery servers used for file uploads in Rack Manage. Some file related operations may fail or be delayed during the maintenance window including uploading or editing Slot Types and branding images. This maintenance window will be: Saturday, November 22, 2025, between 10:00 PM and 10:30 PM Pacific US Time..</p> <p><small>Nov <var data-var='date'> 23</var>, <var data-var='time'>06:24:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> <p><small>Nov <var data-var='date'> 23</var>, <var data-var='time'>06:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Sun, 23 Nov 2025 06:00:00 +0000 https://rackmanage.instatus.com/maintenance/cmib2gz1s026zh253ad8jypuu https://rackmanage.instatus.com/maintenance/cmib2gz1s026zh253ad8jypuu Application & API Outage Type: Incident Duration: 6 hours and 6 minutes Affected Components: , App, White Label Domains, Branded Subdomains, API, Custom Domains → Nov 18, 11:38:00 GMT+0 - Investigating - We are currently investigating this incident. Nov 18, 11:48:00 GMT+0 - Identified - We are currently experiencing issues with one of our cloud service providers that is affecting access to the Rack Manage app and API. Nov 18, 13:01:00 GMT+0 - Identified - Our cloud service provider is actively working on a solution. We are seeing services begin to recover. Nov 18, 14:42:00 GMT+0 - Monitoring - Our cloud service provider has indicated that a fix has been implemented, we continue to monitor the incident. Nov 18, 17:44:00 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 6 hours and 6 minutes

Affected Components: , , , ,

<p><small>Nov <var data-var='date'> 18</var>, <var data-var='time'>11:38:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Nov <var data-var='date'> 18</var>, <var data-var='time'>11:48:00</var> GMT+0</small><br><strong>Identified</strong> - We are currently experiencing issues with one of our cloud service providers that is affecting access to the Rack Manage app and API. .</p> <p><small>Nov <var data-var='date'> 18</var>, <var data-var='time'>13:01:00</var> GMT+0</small><br><strong>Identified</strong> - Our cloud service provider is actively working on a solution. We are seeing services begin to recover..</p> <p><small>Nov <var data-var='date'> 18</var>, <var data-var='time'>14:42:00</var> GMT+0</small><br><strong>Monitoring</strong> - Our cloud service provider has indicated that a fix has been implemented, we continue to monitor the incident..</p> <p><small>Nov <var data-var='date'> 18</var>, <var data-var='time'>17:44:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Tue, 18 Nov 2025 11:38:00 +0000 https://rackmanage.instatus.com/incident/cmi4rasym005dcgmfk0x967n3 https://rackmanage.instatus.com/incident/cmi4rasym005dcgmfk0x967n3 Billing Portal Issues Type: Incident Duration: 19 minutes Affected Components: Billing Sep 24, 17:53:29 GMT+0 - Identified - We have identified the cause of the issue and are deploying a fix to resolve the error. Sep 24, 18:00:36 GMT+0 - Resolved - We have implemented a fix and billing portal links through the dashboard are now working properly. Rack Manage is a multi-regional application with servers distributed across the United States and Europe, however the service that authenticates users to the billing portal is currently only available in a single region. A configuration error incorrectly attempted to route users to the wrong region which led to an error during authentication. While we have corrected the configuration error, we have also implemented safeguards to redirect users properly in the event of an outage in this region or service in the future. Additionally, you can always access the billing portal via <https://billing.rackmanage.io>, or through the links in any billing related emails sent via Rack Manage. Sep 24, 17:41:46 GMT+0 - Investigating - We are aware of issues loading the billing portal through the app dashboard. We are currently investigating this incident. To manage your subscriptions while we work on resolving the issue, please visit <https://billing.rackmanage.io> or click the "Manage Subscriptions" button in your receipt email. Type: Incident

Duration: 19 minutes

Affected Components:

<p><small>Sep <var data-var='date'> 24</var>, <var data-var='time'>17:53:29</var> GMT+0</small><br><strong>Identified</strong> - We have identified the cause of the issue and are deploying a fix to resolve the error..</p> <p><small>Sep <var data-var='date'> 24</var>, <var data-var='time'>18:00:36</var> GMT+0</small><br><strong>Resolved</strong> - We have implemented a fix and billing portal links through the dashboard are now working properly. Rack Manage is a multi-regional application with servers distributed across the United States and Europe, however the service that authenticates users to the billing portal is currently only available in a single region. A configuration error incorrectly attempted to route users to the wrong region which led to an error during authentication. While we have corrected the configuration error, we have also implemented safeguards to redirect users properly in the event of an outage in this region or service in the future. Additionally, you can always access the billing portal via <https://billing.rackmanage.io>, or through the links in any billing related emails sent via Rack Manage..</p> <p><small>Sep <var data-var='date'> 24</var>, <var data-var='time'>17:41:46</var> GMT+0</small><br><strong>Investigating</strong> - We are aware of issues loading the billing portal through the app dashboard. We are currently investigating this incident. To manage your subscriptions while we work on resolving the issue, please visit <https://billing.rackmanage.io> or click the "Manage Subscriptions" button in your receipt email..</p> ]]> Wed, 24 Sep 2025 17:41:46 +0000 https://rackmanage.instatus.com/incident/cmfy9twfs00f52x1h9hd11qvp https://rackmanage.instatus.com/incident/cmfy9twfs00f52x1h9hd11qvp Application Outage Type: Incident Duration: 2 hours and 45 minutes Affected Components: , White Label Domains, App, Authentication, Branded Subdomains, API, Custom Domains → Jun 12, 20:39:43 GMT+0 - Identified - We are continuing to see improvement in services, though some management operations related to teams, authentication, and domains may fail. We have deployed mitigations to move these operations out of the impacted region. Jun 12, 20:51:34 GMT+0 - Monitoring - We have migrated affected services out of the impacted region and our monitoring systems indicate that all services are functioning normally. We will continue to monitor the service and vendor outages. Jun 12, 18:21:34 GMT+0 - Investigating - Rack Manage is currently unavailable due to an outage at one of our cloud services providers. Jun 12, 18:43:49 GMT+0 - Identified - We are continuing to investigate this incident. We currently believe there are major outages with multiple cloud service providers supporting Rack Manage, including Google Cloud Platform and Cloudflare. Jun 12, 20:21:53 GMT+0 - Identified - We're monitoring the GCP and Cloudflare outages. Some services are coming back online and parts of our website are up, however, intermittent issues may remain. Jun 12, 21:06:05 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 2 hours and 45 minutes

Affected Components: , , , , ,

<p><small>Jun <var data-var='date'> 12</var>, <var data-var='time'>20:39:43</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to see improvement in services, though some management operations related to teams, authentication, and domains may fail. We have deployed mitigations to move these operations out of the impacted region. .</p> <p><small>Jun <var data-var='date'> 12</var>, <var data-var='time'>20:51:34</var> GMT+0</small><br><strong>Monitoring</strong> - We have migrated affected services out of the impacted region and our monitoring systems indicate that all services are functioning normally. We will continue to monitor the service and vendor outages..</p> <p><small>Jun <var data-var='date'> 12</var>, <var data-var='time'>18:21:34</var> GMT+0</small><br><strong>Investigating</strong> - Rack Manage is currently unavailable due to an outage at one of our cloud services providers..</p> <p><small>Jun <var data-var='date'> 12</var>, <var data-var='time'>18:43:49</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to investigate this incident. We currently believe there are major outages with multiple cloud service providers supporting Rack Manage, including Google Cloud Platform and Cloudflare..</p> <p><small>Jun <var data-var='date'> 12</var>, <var data-var='time'>20:21:53</var> GMT+0</small><br><strong>Identified</strong> - We're monitoring the GCP and Cloudflare outages. Some services are coming back online and parts of our website are up, however, intermittent issues may remain..</p> <p><small>Jun <var data-var='date'> 12</var>, <var data-var='time'>21:06:05</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Thu, 12 Jun 2025 18:21:34 +0000 https://rackmanage.instatus.com/incident/cmbtpghyx0001k5ony62jn23c https://rackmanage.instatus.com/incident/cmbtpghyx0001k5ony62jn23c [Maintenance] Billing System Updates Type: Maintenance Duration: 19 minutes Affected Components: Billing Mar 2, 20:18:47 GMT+0 - Completed - Maintenance is now complete. Mar 2, 20:00:01 GMT+0 - Identified - Maintenance is now in progress Mar 2, 20:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance to update the billing system. During the maintenance period, attempts to purchase or manage subscriptions may fail. Type: Maintenance

Duration: 19 minutes

Affected Components:

<p><small>Mar <var data-var='date'> 2</var>, <var data-var='time'>20:18:47</var> GMT+0</small><br><strong>Completed</strong> - Maintenance is now complete..</p> <p><small>Mar <var data-var='date'> 2</var>, <var data-var='time'>20:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Mar <var data-var='date'> 2</var>, <var data-var='time'>20:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance to update the billing system. During the maintenance period, attempts to purchase or manage subscriptions may fail. .</p> ]]> Sun, 2 Mar 2025 20:00:00 +0000 https://rackmanage.instatus.com/maintenance/cm7s11mki003jkb9yg0j5ffwd https://rackmanage.instatus.com/maintenance/cm7s11mki003jkb9yg0j5ffwd [Maintenance] Datacenter Region Switch Type: Maintenance Duration: 1 hour Affected Components: App, Email Notifications, Authentication Jan 25, 01:00:00 GMT+0 - Identified - To test the redundancy of the Rack Manage platform, we will be transitioning the primary compute location to a secondary region. The change will not result in downtime and will slowly rollout to all users. Jan 25, 01:32:20 GMT+0 - Completed - Maintenance is now complete. Jan 25, 01:00:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 1 hour

Affected Components: , ,

<p><small>Jan <var data-var='date'> 25</var>, <var data-var='time'>01:00:00</var> GMT+0</small><br><strong>Identified</strong> - To test the redundancy of the Rack Manage platform, we will be transitioning the primary compute location to a secondary region. The change will not result in downtime and will slowly rollout to all users..</p> <p><small>Jan <var data-var='date'> 25</var>, <var data-var='time'>01:32:20</var> GMT+0</small><br><strong>Completed</strong> - Maintenance is now complete..</p> <p><small>Jan <var data-var='date'> 25</var>, <var data-var='time'>01:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Sat, 25 Jan 2025 01:00:00 +0000 https://rackmanage.instatus.com/maintenance/cm6bg8vas0003ikzhxpzotgrp https://rackmanage.instatus.com/maintenance/cm6bg8vas0003ikzhxpzotgrp [Planned Downtime] Infrastructure Maintenance Type: Maintenance Duration: 1 hour Affected Components: White Label Domains, App, Branded Subdomains Nov 30, 05:51:00 GMT+0 - Completed - Maintenance has completed successfully. Nov 30, 05:32:53 GMT+0 - Identified - Maintenance has been completed, Rack Manage is coming back online as changes propagate to our data centers. Nov 30, 05:00:01 GMT+0 - Identified - Maintenance is now in progress Nov 30, 05:00:00 GMT+0 - Identified - We will be performing planned maintenance on the web servers hosting the Rack Manage app. Rack Manage will be unavailable during this maintenance. This maintenance window will be: Friday, November 29, 2024, between 9:00 PM and 10:00 PM Pacific US Time. Type: Maintenance

Duration: 1 hour

Affected Components: , ,

<p><small>Nov <var data-var='date'> 30</var>, <var data-var='time'>05:51:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> <p><small>Nov <var data-var='date'> 30</var>, <var data-var='time'>05:32:53</var> GMT+0</small><br><strong>Identified</strong> - Maintenance has been completed, Rack Manage is coming back online as changes propagate to our data centers. .</p> <p><small>Nov <var data-var='date'> 30</var>, <var data-var='time'>05:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Nov <var data-var='date'> 30</var>, <var data-var='time'>05:00:00</var> GMT+0</small><br><strong>Identified</strong> - We will be performing planned maintenance on the web servers hosting the Rack Manage app. Rack Manage will be unavailable during this maintenance. This maintenance window will be: Friday, November 29, 2024, between 9:00 PM and 10:00 PM Pacific US Time..</p> ]]> Sat, 30 Nov 2024 05:00:00 +0000 https://rackmanage.instatus.com/maintenance/cm42dqrlo000j978hzxal8q5b https://rackmanage.instatus.com/maintenance/cm42dqrlo000j978hzxal8q5b [Maintenance] Search Engine Maintenance Type: Maintenance Duration: 1 hour Affected Components: App Mar 28, 08:00:00 GMT+0 - Completed - Maintenance is now complete. Search is online and team search is now functional. During maintenance, an erroneous configuration was found that may have led to broken search on accounts created within the last 30 hours. This has been resolved. Mar 28, 07:05:40 GMT+0 - Identified - We are currently upgrading the search engine system to improve reliability and support search from teams. During this period, some users may be unable to load search results. Type: Maintenance

Duration: 1 hour

Affected Components:

<p><small>Mar <var data-var='date'> 28</var>, <var data-var='time'>08:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance is now complete. Search is online and team search is now functional. During maintenance, an erroneous configuration was found that may have led to broken search on accounts created within the last 30 hours. This has been resolved..</p> <p><small>Mar <var data-var='date'> 28</var>, <var data-var='time'>07:05:40</var> GMT+0</small><br><strong>Identified</strong> - We are currently upgrading the search engine system to improve reliability and support search from teams. During this period, some users may be unable to load search results..</p> ]]> Thu, 28 Mar 2024 07:05:40 +0000 https://rackmanage.instatus.com/maintenance/cluaw696w3477bioh0k1ih5cy https://rackmanage.instatus.com/maintenance/cluaw696w3477bioh0k1ih5cy [Maintenance] Website System Upgrade Type: Maintenance Duration: 1 hour Affected Components: White Label Domains, App, Branded Subdomains Mar 24, 18:00:00 GMT+0 - Completed - Maintenance has completed successfully Mar 24, 17:00:00 GMT+0 - Identified - We are planning maintenance for the frontend of the website in order to upgrade the deployment system. The upgrade is not expected to cause any downtime, but we will be testing many system configurations during this period. Mar 24, 17:00:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 1 hour

Affected Components: , ,

<p><small>Mar <var data-var='date'> 24</var>, <var data-var='time'>18:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Mar <var data-var='date'> 24</var>, <var data-var='time'>17:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning maintenance for the frontend of the website in order to upgrade the deployment system. The upgrade is not expected to cause any downtime, but we will be testing many system configurations during this period..</p> <p><small>Mar <var data-var='date'> 24</var>, <var data-var='time'>17:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Sun, 24 Mar 2024 17:00:00 +0000 https://rackmanage.instatus.com/maintenance/clu5rez0952055b8n9xftldlk8 https://rackmanage.instatus.com/maintenance/clu5rez0952055b8n9xftldlk8 Authentication Outage Type: Incident Duration: 1 hour and 21 minutes Affected Components: Authentication Mar 6, 18:41:22 GMT+0 - Monitoring - A new SSL certificate has been issued to the authentication server and it appears to be functioning properly. We will continue to monitor the situation and ensure that there are no remaining issues. Mar 6, 17:31:00 GMT+0 - Investigating - We are investigating the issue. Mar 6, 17:42:00 GMT+0 - Identified - We have identified an issue with the DNS configuration on one of our API servers that handles authentication. This configuration error has caused the certificate on the server to expire, resulting in requests being rejected. A fix has been implemented, but we are waiting on DNS propagation at our hosting provider before we can issue a new certificate. Login and sign up operations are functional, but account management operations may encounter a failure. Mar 6, 18:52:20 GMT+0 - Resolved - This issue has been resolved. Type: Incident

Duration: 1 hour and 21 minutes

Affected Components:

<p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>18:41:22</var> GMT+0</small><br><strong>Monitoring</strong> - A new SSL certificate has been issued to the authentication server and it appears to be functioning properly. We will continue to monitor the situation and ensure that there are no remaining issues..</p> <p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>17:31:00</var> GMT+0</small><br><strong>Investigating</strong> - We are investigating the issue..</p> <p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>17:42:00</var> GMT+0</small><br><strong>Identified</strong> - We have identified an issue with the DNS configuration on one of our API servers that handles authentication. This configuration error has caused the certificate on the server to expire, resulting in requests being rejected. A fix has been implemented, but we are waiting on DNS propagation at our hosting provider before we can issue a new certificate. Login and sign up operations are functional, but account management operations may encounter a failure..</p> <p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>18:52:20</var> GMT+0</small><br><strong>Resolved</strong> - This issue has been resolved..</p> ]]> Wed, 6 Mar 2024 17:31:00 +0000 https://rackmanage.instatus.com/incident/cltg3672i14685bbosfcnm3y4e https://rackmanage.instatus.com/incident/cltg3672i14685bbosfcnm3y4e Account Management Errors Type: Incident Affected Components: Authentication Feb 28, 02:10:25 GMT+0 - Resolved - Some users may be experiencing issues performing account management operations such as email verifications or password resets. We have identified a misconfiguration on one of the edge routers responsible for the [auth.rackmanage.io](http://auth.rackmanage.io) domain. We implemented a fix and are currently monitoring the result. Type: Incident

Affected Components:

<p><small>Feb <var data-var='date'> 28</var>, <var data-var='time'>02:10:25</var> GMT+0</small><br><strong>Resolved</strong> - Some users may be experiencing issues performing account management operations such as email verifications or password resets. We have identified a misconfiguration on one of the edge routers responsible for the [auth.rackmanage.io](http://auth.rackmanage.io) domain. We implemented a fix and are currently monitoring the result..</p> ]]> Wed, 28 Feb 2024 02:10:25 +0000 https://rackmanage.instatus.com/incident/clt55t8h319141c3ol6zrnifuh https://rackmanage.instatus.com/incident/clt55t8h319141c3ol6zrnifuh Website isn't accessible at the moment Type: Incident Duration: 14 hours and 52 minutes Affected Components: App Aug 28, 16:29:26 GMT+0 - Investigating - We are currently investigating this incident. Aug 28, 16:44:18 GMT+0 - Resolved - We just resolved the issue! Type: Incident

Duration: 14 hours and 52 minutes

Affected Components:

<p><small>Aug <var data-var='date'> 28</var>, <var data-var='time'>16:29:26</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Aug <var data-var='date'> 28</var>, <var data-var='time'>16:44:18</var> GMT+0</small><br><strong>Resolved</strong> - We just resolved the issue!.</p> ]]> Mon, 28 Aug 2023 16:29:26 +0000 https://rackmanage.instatus.com/incident/cllv3h6gm31482hnn0ukkwfy9a https://rackmanage.instatus.com/incident/cllv3h6gm31482hnn0ukkwfy9a Custom Login Backgrounds Not Working Type: Incident Duration: 13 minutes Affected Components: App Apr 1, 07:16:13 GMT+0 - Identified - Due to a recent infrastructure change, white label domains are failing to resolve background images. We are working on a solution now. Apr 1, 07:25:34 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Apr 1, 07:28:59 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 13 minutes

Affected Components:

<p><small>Apr <var data-var='date'> 1</var>, <var data-var='time'>07:16:13</var> GMT+0</small><br><strong>Identified</strong> - Due to a recent infrastructure change, white label domains are failing to resolve background images. We are working on a solution now..</p> <p><small>Apr <var data-var='date'> 1</var>, <var data-var='time'>07:25:34</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Apr <var data-var='date'> 1</var>, <var data-var='time'>07:28:59</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Sat, 1 Apr 2023 07:16:13 +0000 https://rackmanage.instatus.com/incident/clfxn3u2o63103smoc6lae1k2i https://rackmanage.instatus.com/incident/clfxn3u2o63103smoc6lae1k2i Login Page Timeout Type: Incident Duration: 24 minutes Affected Components: App Mar 30, 19:48:17 GMT+0 - Identified - We are currently investigating an issue related to the login page timing out. We have identified an issue with an internal router causing an infinite loop and are working on a fix now. Mar 30, 20:12:34 GMT+0 - Resolved - This incident has been resolved. Mar 30, 19:54:21 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Type: Incident

Duration: 24 minutes

Affected Components:

<p><small>Mar <var data-var='date'> 30</var>, <var data-var='time'>19:48:17</var> GMT+0</small><br><strong>Identified</strong> - We are currently investigating an issue related to the login page timing out. We have identified an issue with an internal router causing an infinite loop and are working on a fix now..</p> <p><small>Mar <var data-var='date'> 30</var>, <var data-var='time'>20:12:34</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Mar <var data-var='date'> 30</var>, <var data-var='time'>19:54:21</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> ]]> Thu, 30 Mar 2023 19:48:17 +0000 https://rackmanage.instatus.com/incident/clfvj3a1213612iyn6602m9wpd https://rackmanage.instatus.com/incident/clfvj3a1213612iyn6602m9wpd [Planned Downtime] Custom Domain Maintenance Type: Maintenance Duration: 4 hours Affected Components: White Label Domains, Authentication, Branded Subdomains Mar 30, 07:29:13 GMT+0 - Completed - Maintenance has completed successfully. Mar 30, 03:30:00 GMT+0 - Identified - Maintenance is now in progress. Edge routers have been successfully updated to use the new domains system. Custom domains will be offline until the database is migrated. Mar 30, 06:30:16 GMT+0 - Identified - Single sign-on is back online. Mar 30, 06:51:41 GMT+0 - Identified - Custom domain settings are now back online for users who had domains enabled before maintenance. Mar 30, 06:16:00 GMT+0 - Identified - Domain branding and image settings are now available again. Mar 30, 03:00:00 GMT+0 - Identified - White label domains and branded subdomains may experience intermittent outages between 8:30 PM - 12:00 AM as we migrate our domains database and update our edge routers. You may continue using your account from rackmanage.io, but custom branding may not be applied. During this period, changes made to domains and branding from your account settings may not be applied. Mar 30, 04:36:00 GMT+0 - Identified - Custom domains are now accessible again. Settings are still unavailable. Type: Maintenance

Duration: 4 hours

Affected Components: , ,

<p><small>Mar <var data-var='date'> 30</var>, <var data-var='time'>07:29:13</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> <p><small>Mar <var data-var='date'> 30</var>, <var data-var='time'>03:30:00</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress. Edge routers have been successfully updated to use the new domains system. Custom domains will be offline until the database is migrated..</p> <p><small>Mar <var data-var='date'> 30</var>, <var data-var='time'>06:30:16</var> GMT+0</small><br><strong>Identified</strong> - Single sign-on is back online..</p> <p><small>Mar <var data-var='date'> 30</var>, <var data-var='time'>06:51:41</var> GMT+0</small><br><strong>Identified</strong> - Custom domain settings are now back online for users who had domains enabled before maintenance..</p> <p><small>Mar <var data-var='date'> 30</var>, <var data-var='time'>06:16:00</var> GMT+0</small><br><strong>Identified</strong> - Domain branding and image settings are now available again..</p> <p><small>Mar <var data-var='date'> 30</var>, <var data-var='time'>03:00:00</var> GMT+0</small><br><strong>Identified</strong> - White label domains and branded subdomains may experience intermittent outages between 8:30 PM - 12:00 AM as we migrate our domains database and update our edge routers. You may continue using your account from rackmanage.io, but custom branding may not be applied. During this period, changes made to domains and branding from your account settings may not be applied..</p> <p><small>Mar <var data-var='date'> 30</var>, <var data-var='time'>04:36:00</var> GMT+0</small><br><strong>Identified</strong> - Custom domains are now accessible again. Settings are still unavailable..</p> ]]> Thu, 30 Mar 2023 03:00:00 +0000 https://rackmanage.instatus.com/maintenance/clfujcwne2461meomzkshj1nv https://rackmanage.instatus.com/maintenance/clfujcwne2461meomzkshj1nv Website isn't accessible at the moment Type: Incident Duration: 1 hour and 29 minutes Affected Components: White Label Domains, App, Branded Subdomains Feb 11, 23:56:33 GMT+0 - Resolved - An issue with one of our cloud service providers led to temporarily increased load times and connection failures in some locations. Traffic has been rerouted and the issue has been marked resolved by our cloud service provider. Feb 11, 23:55:05 GMT+0 - Investigating - We are currently investigating this incident. Type: Incident

Duration: 1 hour and 29 minutes

Affected Components: , ,

<p><small>Feb <var data-var='date'> 11</var>, <var data-var='time'>23:56:33</var> GMT+0</small><br><strong>Resolved</strong> - An issue with one of our cloud service providers led to temporarily increased load times and connection failures in some locations. Traffic has been rerouted and the issue has been marked resolved by our cloud service provider..</p> <p><small>Feb <var data-var='date'> 11</var>, <var data-var='time'>23:55:05</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> ]]> Sat, 11 Feb 2023 23:55:05 +0000 https://rackmanage.instatus.com/incident/cle0m7lqj586840fdn7qtbuyzl6 https://rackmanage.instatus.com/incident/cle0m7lqj586840fdn7qtbuyzl6