Rack Manage - Application & API Outage – Incident details

All systems operational

Application & API Outage

Resolved
Major outage
Started 9 months agoLasted about 6 hours

Affected

App

Major outage from 11:38 AM to 1:01 PM, Partial outage from 1:01 PM to 2:42 PM, Operational from 2:42 PM to 5:44 PM

Core

Operational from 11:38 AM to 5:44 PM

API

Operational from 11:38 AM to 5:44 PM

Custom Domains

Major outage from 11:38 AM to 1:01 PM, Partial outage from 1:01 PM to 2:42 PM, Operational from 2:42 PM to 5:44 PM

Branded Subdomains

Major outage from 11:38 AM to 1:01 PM, Partial outage from 1:01 PM to 2:42 PM, Operational from 2:42 PM to 5:44 PM

White Label Domains

Major outage from 11:38 AM to 1:01 PM, Partial outage from 1:01 PM to 2:42 PM, Operational from 2:42 PM to 5:44 PM

Updates
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring

    Our cloud service provider has indicated that a fix has been implemented, we continue to monitor the incident.

  • Update
    UTC
    Update

    Our cloud service provider is actively working on a solution. We are seeing services begin to recover.

  • Identified
    UTC
    Identified

    We are currently experiencing issues with one of our cloud service providers that is affecting access to the Rack Manage app and API.

  • Investigating
    UTC
    Investigating
    We are currently investigating this incident.