Rack Manage - File Upload & Team Management Errors – Incident details

All systems operational

File Upload & Team Management Errors

Resolved
Degraded performance
Started 4 days agoLasted about 1 hour

Affected

App

Degraded performance from 1:27 AM to 2:29 AM

Updates
  • Resolved
    Resolved

    A recent update to a system that validated subscriptions during certain restricted operations like uploading slot types, creating teams, and updating team domains caused these operations to return errors for some users on paid plans.

    We have implemented a fix and the issue is now resolved.

  • Identified
    Identified

    We are aware of an issue leading to errors for users on paid plans attempting to upload new images or perform certain team management actions. We have identified the cause of the issue and are working to resolve it.