Rack Manage - Notice history

All systems operational

App - Operational

100% - uptime
Nov 2025
Dec 2025
Jan 2026
100% - uptime

API - Operational

Authentication - Operational

Email Notifications - Operational

Notice history

Jan 2026

File Upload & Team Management Errors
  • Resolved
    Resolved

    A recent update to a system that validated subscriptions during certain restricted operations like uploading slot types, creating teams, and updating team domains caused these operations to return errors for some users on paid plans.

    We have implemented a fix and the issue is now resolved.

  • Identified
    Identified

    We are aware of an issue leading to errors for users on paid plans attempting to upload new images or perform certain team management actions. We have identified the cause of the issue and are working to resolve it.

Search & Webhooks Failures
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    We have moved the webhooks and search processing systems to a backup region and are monitoring the result.

  • Identified
    Identified

    Our hosting provider is experiencing an outage that may cause some changes of racks and rooms to fail updating search results, or fail sending webhooks.

    We are not aware of any customer impact at this time, but are monitoring the situation and investigating mitigations to prevent any delays in search result or webhook processing.

Dec 2025

[Planned Downtime] Database Maintenance
  • Completed
    December 01, 2025 at 6:24 AM
    Completed
    December 01, 2025 at 6:24 AM

    Maintenance has completed successfully.

  • In progress
    December 01, 2025 at 6:00 AM
    In progress
    December 01, 2025 at 6:00 AM
    Maintenance is now in progress
  • Planned
    December 01, 2025 at 6:00 AM
    Planned
    December 01, 2025 at 6:00 AM

    We will be performing planned maintenance on the database servers powering the Rack Manage app. At certain periods during the maintenance window, Rack Manage may be unavailable, or actions including adding, editing, or deleting racks and rooms, or updating user preferences may fail.

    This maintenance window will be: Sunday, November 30, 2025, between 10:00 PM and 11:30 PM Pacific US Time.

Nov 2025

[Maintenance] File Storage Upgrade
  • Completed
    November 23, 2025 at 6:24 AM
    Completed
    November 23, 2025 at 6:24 AM

    Maintenance has completed successfully.

  • In progress
    November 23, 2025 at 6:00 AM
    In progress
    November 23, 2025 at 6:00 AM
    Maintenance is now in progress
  • Planned
    November 23, 2025 at 6:00 AM
    Planned
    November 23, 2025 at 6:00 AM

    We will be performing planned maintenance on the storage and content delivery servers used for file uploads in Rack Manage. Some file related operations may fail or be delayed during the maintenance window including uploading or editing Slot Types and branding images.

    This maintenance window will be: Saturday, November 22, 2025, between 10:00 PM and 10:30 PM Pacific US Time.

Application & API Outage
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    Our cloud service provider has indicated that a fix has been implemented, we continue to monitor the incident.

  • Update
    Update

    Our cloud service provider is actively working on a solution. We are seeing services begin to recover.

  • Identified
    Identified

    We are currently experiencing issues with one of our cloud service providers that is affecting access to the Rack Manage app and API.

  • Investigating
    Investigating
    We are currently investigating this incident.

Nov 2025 to Jan 2026

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