Rack Manage - SSO Login Failures – Incident details

All systems operational

SSO Login Failures

Resolved
Degraded performance
Started 3 months agoLasted about 3 hours

Affected

App

Degraded performance from 10:29 PM to 1:39 AM, Operational from 1:39 AM to 1:50 AM

Updates
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring

    We are beginning to see Single Sign-On recover. We continue to monitor the issue.

  • Identified
    UTC
    Identified

    Our upstream hosting provider has identified the issue and is working on a fix.

  • Investigating
    UTC
    Investigating

    We are aware of issues logging into Rack Manage via Single Sign-On due to an outage at one of our hosting providers. Logins with email/password or social providers (Google, GitHub, Microsoft) are unaffected. We are investigating the issue and will provide updates as soon as possible.